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FROM OUR TEAMS
Communication is Key in Preventing Falls

By Christine Ouko, MSN, RN-BC

UAA Communication.jpg
As we go back to the basics, it is important to focus on communication. The Unit Administrative Assistant (UAA) is the face of the unit and ensures things run smoothly. To do this, you help close the loop of communication as they relay information between healthcare providers, patients, and family members. This communication can be especially important in deterring falls on the unit.
Why are falls relevant to you as a UAA? Fall prevention decreases the length of hospital stay, hospital cost, mortality rates, unnecessary discharge to long-term care facilities, and long-term cognitive impairment.
The UAA plays a pivotal role in the management and prevention of falls in the unit. They are the first point of contact when a patient calls from the room. They are also key in communicating the message to the appropriate healthcare provider to meet the patient’s needs. These points of communication can be pivotal in ensuring that the patient is able to receive prompt care, thereby preventing falls.
There are many other ways that communicating information about the patient can help keep them safe. The simple task of making sure that the correct Hester-Davis Fall Risk sign is outside the door communicates to all healthcare providers with which patients need to be exceptionally vigilant. Communicating to the oncoming UAA about which patients are high fall risks or are confused ensures that the patient’s needs are met quickly so that they do not attempt to get up and potentially fall.
Effective communication by you, the UAA, can promote efficient delivery of care to the patient to prevent falls. Your role in the unit is pivotal in creating a safer environment. Contact us and let us know other ways where communication can be key in preventing falls!
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