FROM OUR TEAMS
Workplace Violence: Which Role Have You Played?
By Camille Asamoah, MSN, RN-BC
By Camille Asamoah, MSN, RN-BC
“How come you are so slow?” “I needed my patient’s transfer request put in yesterday!” “This is just one of the many reasons why I hate working when you are the Unit Administrative Assistant (UAA) for the shift!” “I am going to tell the manager that you are refusing to help me!” These unkind words can be an example of bullying, incivility and workplace violence. Workplace violence is an ongoing issue that does not just involve physical violence. Workplace violence can be a written, verbal or physical threat or attack that is intentionally done to bring a sense of intimidation, bodily injury or even death.
As a UAA, a colleague, a human being and a Houston Methodist employee, workplace violence is something that should not be tolerated. No one has the right to speak to someone in a hostile way because they think that the role is “lesser than” theirs. If you are currently experiencing any kind of workplace aggression, bullying, incivility, threats or any other issues, please speak up. Go to your leadership and tell them the situation that has occurred. Bullying can come in all forms and from all levels. If you feel intimidated, there is also a workplace violence report that can be completed on the intranet.
As a UAA, you are the eyes and ears of the unit. It is important to be observant at work and note anything that seems inappropriate. As we have unfortunately recently seen with the Dallas hospital shootings, workplace violence can also be brought on by a patient’s family member or visitor. This makes it even more important to be observant when it comes to the comings and goings of your unit. Do not hesitate to call security if you notice anything out of the ordinary. Most importantly, stay safe.
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